About Us and Our Generic Medicines
Who is EverhealthPharmacy.co.nz? EverhealthPharmacy.co.nz is a trusted online pharmacy based in New Zealand, committed to providing high-quality generic medicines at affordable prices to customers worldwide.
What generics do we provide? We offer a wide range of generic medicines covering various therapeutic areas such as cardiovascular health, diabetes management, pain relief, and more.
What does the term "generic" mean? Generic medicines contain the same active ingredients as branded medications but are typically sold under their chemical names. They are bioequivalent to their branded counterparts and are equally safe and effective.
Can you trust the quality of the generic we provide? Yes, we ensure that all generics offered on our platform meet stringent quality standards and regulatory requirements.
What is the manufacturing standard of the generic we provide? Our generics are manufactured in facilities that comply with Good Manufacturing Practice (GMP) guidelines to ensure the highest quality and safety standards.
Why are generics cheaper than branded medicines? Generics are typically cheaper than branded medicines because they do not involve the same research and development costs as branded drugs. This allows us to offer affordable alternatives to our customers.
Can the words on generic medicines be different from branded medicines? Yes, the packaging and labeling of generic medicines may differ from branded medications, but the active ingredients and dosage remain the same.
Can the shape of generics be different from branded medicines? Yes, the appearance (shape, color, size) of generic medicines may differ from branded medications, but this does not affect their efficacy or safety.
Ordering Medicines Online
How do I place an online order for medicines? To place an order, simply browse our website, select the desired medicines, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete the order.
What is a discount code? A discount code is a promotional code that can be applied during checkout to receive a discount on your order total.
Can I order generic medicines if I do not live in New Zealand? Yes, we offer worldwide delivery, allowing customers from around the globe to order our generic medicines conveniently.
Delivery of Your Order
How long will it take to receive my order? Delivery times may vary depending on your location. Generally, orders within New Zealand typically arrive within 7-10 business days, while international orders may take longer.
What shipping methods do you offer? We offer various shipping methods including standard shipping, express shipping, and tracked shipping to accommodate your preferences and delivery needs.
What happens if the generic I ordered does not arrive at all? If your order does not arrive within the specified timeframe, please contact our customer support team, and we will investigate the issue and provide a suitable resolution.
How do we ship orders to New Zealand? Orders within New Zealand are shipped using reliable and efficient courier services to ensure prompt and secure delivery to your doorstep.
Security, Cancellation, and Refund Policy
What is our online security policy? We prioritize the security and privacy of our customers' personal and financial information. Our website employs industry-standard encryption and security measures to safeguard your data.
What is our cancellation policy? You may cancel your order before it is dispatched for shipping. Please contact our customer support team as soon as possible to initiate the cancellation process.
What is our refund policy? We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please contact us within 15 days of receiving your package to arrange for a refund or replacement, subject to our terms and conditions.